This Privacy Policy describes the policies and procedures of Moving To Global Pte. Ltd. ("Movingto", "we", "us", or "our") on the collection, use, disclosure, and protection of your information when you use our website https://movingto.com (the "Service"). It also explains your privacy rights and how the law protects you.
1. Definitions
- Account
- A unique account created for you to access our Service.
- Affiliate
- Any entity that controls, is controlled by, or is under common control with Movingto.
- Cookies
- Small text files placed on your device to store data about your browsing activity.
- Company
- Moving To Global Pte. Ltd., 68 Circular Road, #02-01, Singapore 049422.
- Device
- Any device that can access the Service, such as a computer, smartphone, or tablet.
- Personal Data
- Any information relating to an identified or identifiable individual.
- Processing
- Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
- Service
- The website movingto.com and any related online services, features, or content.
- Service Provider
- Third-party companies or individuals who process data on our behalf.
- Usage Data
- Information collected automatically when you use the Service, such as IP address, browser type, page visits, and timestamps.
- You
- The individual or entity accessing or using the Service.
2. Information We Collect
2.1 Personal Data You Provide
- Contact Information: name, email address, phone number, mailing address.
- Account Details: username, password, profile information.
- Transaction Data: details of services or products purchased.
- Communications: messages, support tickets, and other correspondence.
2.2 Information Collected Automatically
- Usage Data: IP address, browser type and version, pages visited, session duration, device identifiers, operating system.
- Cookies and Tracking Technologies: see Section 5 below.
3. How We Use Your Information
We process Personal Data for the following purposes and on the corresponding legal basis:
| Purpose | Legal Basis |
|---|---|
| Provide and maintain the Service | Performance of contract |
| Manage your Account | Performance of contract |
| Process transactions and send invoices | Performance of contract |
| Communicate updates, offers, and alerts | Consent; legitimate interests where permitted |
| Personalize and improve our Service | Legitimate interests |
| Comply with legal obligations | Legal compliance |
| Prevent fraud and abuse | Legitimate interests |
4. Data Subject Rights
Depending on your jurisdiction, you may have the right to:
- Access and obtain a copy of your Personal Data.
- Rectify inaccurate or incomplete data.
- Erase your data ("right to be forgotten").
- Restrict or object to processing.
- Port your data to another controller.
- Withdraw consent at any time (where processing is based on consent).
To exercise these rights, please contact our Data Protection Officer at this form.
5. Cookies and Tracking Technologies
We use Cookies and similar technologies (e.g., web beacons, local shared objects) for:
- Essential Cookies: necessary for basic site function and security.
- Preferences Cookies: remember your settings and preferences.
- Statistics Cookies: aggregate usage data to improve performance.
- Marketing Cookies: deliver relevant ads and measure campaign effectiveness.
You can manage cookie preferences via your browser settings or our Cookie Banner.
6. Sharing and Disclosure
We may share Personal Data with:
- Affiliates: for group-wide business purposes under this policy.
- Service Providers: payment processors, analytics providers (e.g., Google Analytics), hosting partners.
- Business Partners: to jointly offer products or services.
- Legal Authorities: when required by law, regulation, or legal process.
- Third Parties with Your Consent.
We require all third parties to implement appropriate security measures and prohibit further disclosure.
7. International Data Transfers
Your data may be transferred to and processed in countries outside your residence (e.g., Singapore, EU, U.S.). We rely on:
- Adequacy Decisions (where applicable).
- Standard Contractual Clauses approved by the EU or other authorities.
- Binding Corporate Rules for transfers within our corporate group.
8. Data Retention
We retain Personal Data only as long as necessary to fulfill the purposes above and comply with legal obligations.
Usage Data is retained for up to 24 months, unless anonymized or required for security.
9. Security
We implement technical and organizational measures (e.g., encryption, access controls, vulnerability testing) to protect Personal Data. However, no method of transmission over the Internet is 100% secure.
10. Children's Privacy
Our Service is not directed to children under 16 (or 13 where applicable). We do not knowingly collect data from minors. If you believe we have, please contact us and we will delete it.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights:
- Right to Know: request disclosure of categories and specific pieces of Personal Data collected or sold in the past 12 months.
- Right to Delete: request deletion of Personal Data (with exceptions).
- Right to Opt-Out: of sale of Personal Data (we do not sell data).
- Non-Discrimination: we will not discriminate for exercising your rights.
Submit California privacy requests to info@movingto.io or via our web form.
12. Legal Basis Under GDPR
For EEA/UK residents, we rely on:
- Consent: for optional communications and profiling.
- Contract Performance: to deliver services you request.
- Legal Obligation: to comply with laws.
- Legitimate Interests: for site security, fraud prevention, and analytics.
13. "Do Not Track" Signals
Our Service does not respond to browser "Do Not Track" signals due to the lack of industry standard.
14. Links to Other Websites
Our Service may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies.
15. Changes to This Policy
We may update this policy periodically. We will post the revised version with a new "Last updated" date and notify you by email or in-app notice if required by law.